At Dulcimer Shofar, we want to be sure that every purchase you make is the right one for you. So when you're happy, we're happy.
If you are dissatisfied with your purchase for any reason, you can return your items within 30 days of receipt. Claims for returns due to shipping damage must be made within 3 days.
Returns must be in saleable condition with all original materials and packing. We will gladly refund your money, exchange the item, or issue you a credit.
Create a Return/Exchange Request
To return an item, go to your orders history page and click on the specific order that contains the item you want to return. On the order details page, click on Request a Replacement or Refund to start the return process.
If your return is due to any reason other than receiving damaged merchandise or receiving wrong items, there will be a 10% restocking fee deducted from your refund and you will be responsible for all return shipping fees.
We do not refund the original shipping costs you paid for your order except in cases where you are returning damaged or incorrect merchandise.
If you received free shipping with your original order and you are not returning damaged merchandise, we will deduct the cost that we incurred to ship the initial package to you from your refund.